Artificial intelligence (AI) is likely to increasingly drive improved customer and employee experience after being “slow out the gate” in that area compared to other advantages it is delivering, Gradient Institute Director Catriona Wallace has told the Actuaries Institute summit.
“We will start to see a greater emphasis on AI-driven employee, customer experience, really as a result of the pandemic and the challenge organisations and brands are having with regard to retaining customers and retaining and attracting employees,” she said.
“We will see a lot greater use of AI and machine learning in our workplaces around employee wellbeing and productivity and customer wellbeing and sales and service.”
Plus, a press release from the Australian National University and Gradient Institute, announcing that kids who are happier do better in test results. And, conversely, kids who are unhappy, do worse.
“This research has a far more wide-reaching effect than just NAPLAN tests, it shapes the way education professionals should approach teaching as a whole,” study author Dr Diana Cardenas said. “Our findings show that teaching for test scores isn’t enough. There is great benefit when schools care about the head and the heart of their students. Subjective well-being – how a person perceives their emotions and experiences – is an under-explored area in education.”
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The NSW government has commissioned a study into the metaverse to understand the opportunities and regulatory risks that shared virtual worlds hold.
The study will be conducted by the Gradient Institute, a Sydney-based research and advocacy institute, with support to be provide by the Department of Customer Service.
The Gradient Institute has previously worked with the department’s digital arm, digital.nsw, to develop the government’s AI ethics policy.
AI platforms are set to become more readily customisable as a result of new, open-source software created with the support of Minderoo Foundation.
That software, dubbed AI Impact Control Panel, will provide companies with a graphic interface to allow them to adjust the technical interface of an AI platform.
It comes on the back of a report by developer Gradient Institute, compiled with Minderoo’s assistance, which aims to provide guidance to businesses in de-risking their reliance on computers to make key decisions.
Parents are being warned their children could be exposed to ‘virtual crimes’ on the metaverse which currently have little to no policing.
The ‘metaverse’ is an entire virtual world, created using artificial intelligence where users create lifelike avatars to interact with and live inside the alternate universe.
A new study has confirmed what many parents would already have thought – happier kids get better test results at school.
Researchers from Australian National University (ANU) studied more than 3,000 students and found that self-reported levels of depression had a negative effect on NAPLAN results. ANU and Gradient Institute performed the work together with Gradient Institute applying its machine learning based causal inference techniques and software tools.
Ever since the computer Hal went rogue in the film 2001: A Space Odyssey, people have worried that one day computers would become so smart they would take over the world.
That is yet to happen but the rapid development of artificial intelligence is starting to raise important issues.
The NSW Ombudsman has just issued a report titled The new machinery of government which acknowledges the technology has uses and benefits but warns governments should be more careful in how they apply it. Gradient Institute contributed to the technical aspects of the report.
Ethics is at the heart of the technological arms race the world is officially not participating in. When the values of the West are leveraged against us by autocrats, they become our weakness as well as our strength.
This week the Prime Minister gave a speech as part of the Australian Strategic Policy Institute’s new Sydney Dialogues series that, while accompanied by less fanfare, was more consequential than the AUKUS submarine deal.
Artificial intelligence (AI) continues to become increasingly widespread and organizations are ever becoming more reliant on AI systems for critical decision-making. With this, there is a need for a framework that will guide them in ensuring that they are able to implement their AI initiatives responsibly.
Recognizing this need, Union Bank of the Philippines (UnionBank) released a report that will act as a guide on how responsible AI can be enforced on the greater industrial level. The contents of the report were based on a collaborative initiative with the Gradient Institute called Project AI Trust, which has enabled the Bank to consider and implement responsible AI practices for its automated systems.
Ethical AI Advisory and Gradient Institute have launched the inaugural Australian Responsible AI Index, sponsored by IAG and Telstra. The index findings, which reveal that less than one in 10 Australia-based organisations have a mature approach to deploying responsible and ethical artificial intelligence (AI), signal the urgent need for Australian organisations to increase investment in responsible AI strategies.
Less than one in 10 organisations in Australia have a mature approach to deploying responsible artificial intelligence (AI), underscoring a need for greater focus on the ethical considerations related to growing use of the technology.
The New South Wales government has named the 11 individuals who will form the NSW Artificial Intelligence Advisory Committee and play a role in how AI is used in the state, including Gradient CEO Bill Simpson-Young.
A new study by researchers from the Commonwealth Scientific and Industrial Research Organisation’s (CSIRO) Data61, along with the Australian National University and researchers from Germany, has determined that AI can influence human decision-making.
Businesses and governments need to urgently address bias in their artificial intelligence systems and put in place mitigation strategies or stop using the technology entirely, according to Australian Human Rights Commissioner Edward Santow.
The non-profit Gradient Institute and consultancy Ethical AI Advisory have signed an alliance to collaborate on the development and deployment of Artificial Intelligence (AI) that is both ethical and trustworthy.
Monetary Authority of Singapore tasks two teams, comprising banks and artificial intelligence industry players, to develop metrics that ensure the “responsible use of AI” for credit risk scoring and customer marketing.
The Monetary Authority of Singapore (MAS) is working with banks and technology firms to develop measures to judge customers fairly when artificial intelligence (AI) is used to assess their credit risk.
Three eminent Australian organisations announced on Thursday they will collaborate to create the Gradient Institute, an independent non-profit body, to research and implement the ethical behaviour of artificial intelligence (AI).
Insurance Australia Group (IAG) has today unveiled a new partnership with the CSIRO’s Data61 and University of Sydney to launch a research and advocacy institute concerned with the ethical use of artificial intelligence.
The Commonwealth Scientific and Industrial Research Organisation’s (CSIRO) Data61, alongside IAG and the University of Sydney, has created a new artificial intelligence (AI)-focused institute, aimed at exploring the ethics of the emerging technology.